Frequently Asked Questions
Frequently Asked Questions at Legacy Fiberoptics
What types of equipment do you repair and calibrate?
Legacy Fiberoptics repairs and calibrates a wide range of test and measurement equipment, including OTDRs, power meters, loss test sets, dispersion testers, live fiber identifiers, fusion splicers, passive intermodulation analyzers, cable analyzers, and other essential fiber-optic tools. If your unit is used for fiber testing, troubleshooting, or certification, chances are we can service it.
Do you service all brands or only specific manufacturers?
We service many major manufacturers across the fiber-optic industry. Including Anritsu, Corning, GN NetTest, EXFO, Kingfisher/Tempo, JDSU/VIAVI, AFL/Noyes, Wilcom, and many. Even if you don’t see your device listed on our website, we may still be able to repair or calibrate it. Contact our team with the make and model, and we’ll confirm compatibility.
How do I start a repair or calibration request?
Simply visit our RMA Request and fill out the service form. Once submitted, our team will review your information and provide shipping instructions
What is the typical turnaround time for repairs or calibrations?
Repair and calibration turnaround time varies depending on the model, parts availability, and the service needed. Most standard calibrations have a faster turnaround, while repairs may require additional lead time. Once we receive your equipment and evaluate it, we provide an estimated completion timeline.
What happens if my device is not repairable?
If we determine your equipment is not repairable, we will notify you with detailed findings. When possible, we offer repair alternatives, refurbished replacements, or rental options to keep you operational.
Are your calibrations NIST-traceable?
Yes. All Legacy Fiberoptics calibrations are fully NIST-traceable, ensuring consistent performance, measurement accuracy, and compliance with industry standards.
How will I know when my repair or calibration is complete?
Once your equipment is fully serviced, our team will contact you with completion details, documentation (including calibration certificates), and shipping arrangements for the return of your unit. We do our best to update you each step of the way.
Does Legacy Fiberoptics offer equipment rentals?
Yes. Legacy Fiberoptics offers short-term and long-term rentals on frequently requested fiber-optic test equipment. Rentals are ideal when your equipment is being repaired, when you need additional units for a project, or when you want to test out equipment before purchasing.
Do you sell refurbished fiber-optic equipment?
Yes. We offer a variety of refurbished OTDRs, power meters, light sources, and other fiber-optic test instruments. All refurbished equipment is fully inspected, tested, and prepared for field use.
What industries does Legacy Fiberoptics serve?
We support a wide range of industries, including telecommunications, fiber installation contractors, aerospace, defense, utilities, data centers, service providers, and any organization that relies on fiber-optic infrastructure.