We Restore Confidence
When your fiber optic test equipment isn’t performing like it should, you’re faced with a choice: repair, replace, or risk inaccurate readings and downtime. At Legacy Fiberoptics, we’ve made it our mission to provide repair and calibration services that go far beyond what’s typical in the industry, because we believe our customers deserve better than a quick fix.
While many of our competitors have closed their doors, Legacy remains a trusted partner thanks to our unmatched attention to detail, deep technical expertise, and a commitment to quality that informs every repair we perform. We don’t just repair function; we restore confidence in your equipment’s accuracy and longevity.
Our Process: What You Can Expect
When a customer sends us a unit for calibration, the first thing they’ll notice is how easy it is to start the process. Communication with our team is always simple, personal, and handled with care and efficiency. Whether you prefer to reach out via phone, email, or our online form, we respond quickly to get your RMA issued and your equipment on its way to us.
Once we receive the unit, our experienced technicians begin with a thorough, hands-on evaluation. We look beyond the obvious, inspecting every detail and putting each unit through comprehensive testing that far exceeds standard procedures. By taking extra care and time with each unit, we’re able to catch underlying performance issues that others overlook.
Our calibration services are performed with precision tools and processes designed to bring each unit as close as possible to the original manufacturer specifications. Our team calibrates to the manufacturer’s standards for each piece of equipment, ensuring optimal accuracy across all operating ranges. Every repair is carried out at the component level, which allows us to extend the life of equipment that others might deem obsolete or unrepairable.
Before any work is approved, we provide a transparent and detailed quote along with a clear explanation of the recommended repairs or adjustments. You’ll never be left guessing about what’s being done to your equipment or why.
Once repairs and calibrations are complete, each unit is cleaned, neatly packaged, and returned to you promptly, fully restored and ready for use. Throughout the process, we keep you updated, ensuring you’re never in the dark about the status of your equipment.
Key Takeaways: Why Customers Trust Legacy Fiberoptics
- Deeper Testing & Calibration: We go well beyond basic checks, taking every step to ensure the unit not only meets the highest standards but also exceeds the level of functioning it had when it arrived.
- Component-Level Repairs: Our technicians repair down to the component level, preserving valuable equipment that others might deem irreparable.
- Fast and Authentic Communication: We offer fast, transparent updates at every step and an easy RMA process that can be initiated by phone, email, or online.
- No Brand Limitations: We service a wide range of makes and models, including older units no longer supported by manufacturers.
- Returned in Better Condition: Every unit is cleaned, carefully packaged, and returned promptly, fully calibrated and restored.
At Legacy Fiberoptics, we believe in treating every piece of equipment as if it were our own. This means that every unit that passes through our doors receives the care, precision, and expertise that sets us apart, and is a legacy we are proud to uphold.